OXNARD – Wrapping up an information packed two-day California Statewide Law Enforcement Association (CSLEA) Membership Conference were Instructors Kenny and Christine Ehrman with a class called, "Tactical Communication, How to Deal with Difficult People."
The Ehrman's, both Department of Motor Vehicles (DMV) investigators, led a class designed for DMV licensing registration examiners, but open to all members. Both sworn and non-sworn CSLEA members attended the class
"The goal of this course is to get you home safely, enhance professionalism, and decrease complaints to your supervisors and departments," said Kenny Ehrman.
The course emphasized that words have power and are difficult to take back once spoken.
"Tactical communications means you're thinking before you're engaging," said Christine Ehrman.
The course covered the role of facial expressions in communicating with people, redirecting conversations in a positive direction, being aware of how people perceive you, knowing your weaknesses, tone of voice and word emphasis.
"The Ehrmans are a dynamic duo who have never stopped learning, listening and helping people achieve," said CSLEA President Alan Barcelona. "I appreciate them volunteering their time to help our members with their styles of communication. Positive communication, being heard, and being understood is key in our careers and at home."