“When consumers pay for insurance, they trust that they are covered should they need to file a claim. When an agent fails to place coverage for clients, those clients can be harmed financially. CDI investigators and detectives work to identify insurance fraud and hold those who commit it, accountable,”
CSLEA President Alan Barcelona
ORANGE— On October 3, 2024, the California Department of Insurance (CDI) announced that former insurance broker Karen Marie Dondanville, 56, of Mission Viejo, pleaded guilty to 90 counts including grand theft, insurance fraud, financial elder abuse, and forgery for collecting premiums and failing to place insurance coverage for her customers resulting in $183,047 in stolen premium payments from 32 victims over the span of eight years.
Dondanville was ordered to pay $335,349 in restitution to the victims, which includes payments to victims who had uncovered losses as a result of Dondanville’s theft. Dondanville is sentenced with three years of formal probation and faces 33 years in prison if she violates her probation.
CDI received multiple consumer complaints against Dondanville while she was doing business as Streamline Insurance Services and Broadstreet Insurance Services. Dondanville attempted to cover up the theft by providing her clients with fraudulent insurance documents as proof of insurance when no such coverage existed. She also transacted insurance without a license.
Dondanville’s fraudulent actions of overbilling, receiving excessive premium payments, and failing to remit the premiums to the insurance companies, resulted in many policies cancelling for nonpayment. Dondanville also submitted fraudulent documents to insurers to divert premium refunds to herself. This left her 32 victims with more than 10,000 collective days without insurance coverage, exposing them to the danger of substantial uninsured losses.
In one instance, Dondanville created fraudulent insurance documents for her client indicating that a homeowner’s policy cost $2,800, when the true cost was less than $900. Dondanville collected the $2,800 premium payment, but remitted less than $400 to the insurance company, causing the consumer’s policy to be canceled for nonpayment, leaving them unknowingly uninsured.
The investigation further revealed one consumer filed a claim and discovered Dondanville gave them a fake insurance document and their property was not insured. The consumer experienced approximately $100,000 in uncovered losses as a result of Dondanville’s actions.
CDI issued two Cease and Desist orders against Dondanville after receiving complaints from consumers who purchased insurance from Dondanville through their mortgage company, even after the Department of Insurance revoked her license on November 6, 2019.
This case was prosecuted by the Orange County District Attorney’s Office Major Fraud Unit.
